Frequently Asked Questions
Everything you need to know about shopping and selling with Cash Generator.
Are your pre-owned products tested for quality?
Yes, every item we sell undergoes a rigorous testing process by our technicians to ensure it is fully functional and meets our quality standards before being listed for sale.
What is your return policy for online orders?
We offer a 14-day peace of mind guarantee. If you are not satisfied with your purchase, you can return it within 14 days of receipt for a full refund, provided it is in its original condition.
Do you provide a warranty on electronics?
Most of our items come with a 12-month warranty, giving you extra protection and peace of mind against mechanical or electrical breakdown.
How long does shipping take?
Orders are typically processed within 24 hours and delivered via tracked courier within 2-3 working days. You will receive a tracking number as soon as your item is dispatched.
Can I sell my items to Cash Generator online?
Currently, our 'Sell to Us' service is primarily available in-store. You can bring your items to any of our local branches for an instant valuation and cash payment.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Maestro) as well as secure payments via PayPal for all online transactions.